HR Toolkit

HR Policies & Employment Legislation

Sample Policies on Common HR Topics


An accessibility policy outlines an organization’s standard and practice in providing goods, services, facilities, accommodation, employment, buildings, structures and premises to people with disabilities.

While Ontario has specific requirements for an Accessibility Policy (based on the Accessibility for Ontarians with Disabilities Act (AODA) - see below), other organizations outside this province should consider having this type of policy as good practice. The policy can address both your employees and if applicable those you serve. It can address the following topic areas:

  • the organization’s commitment to accessibility and accommodation for persons with disabilities,
  • training of employees,
  • notice of temporary disruption,
  • specifics regarding the organization’s plan for the use of assistive devices,
  • service animals,
  • support persons, and
  • contact information to request accommodation or assistance.

Employers can create new policies, or integrate them into existing ones such as Customer Service, Employment Equity, Recruitment, Performance management policies, etc.


The Accessibility for Ontarians with Disabilities Act (AODA) has been put in place to prevent, identify and remove barriers for persons with disabilities. The Act includes accessibility standards in:

  • Customer service
  • Information and communications
  • Employment
  • Transportation
  • Built environment

With various deadlines for compliance, the Act seeks to create an accessible Ontario by 2025.

To find out more about the AODA and what you need to do to make your workplace accessible visit the Ontario Ministry of Economic Development, Employment and Infrastructure at:

The Ministry has also provided an Accessibility Compliance Wizard to help employers get started: